We tried to send notifications about the theft as soon as possible to promptly inform you about what is going on with the device. Sometimes this leads to that the still image or fixing the location data is not completed by the time of sending the message. You can always go to the site Lookout.com/ru and determine the location of your device, even if the relevant data are not available in the report module "Signals of theft", but the camera will not be activated until a next event is sensed.