Se o seu telefone for roubado, você desejará entrar em contato com sua operadora para suspender seu serviço, de modo que não receba cobranças indesejadas. Observe que, uma vez seu serviço seja suspenso, você não poderá localizar, disparar alarme, travar ou limpar seu dispositivo, a menos que o ladrão o conecte a WiFi.
Coletamos uma lista de provedores de serviços de telefonia móvel populares, links para os seus sites e guias para o que fazer quando seu telefone for perdido ou roubado. Se o seu provedor de serviços não estiver na lista, você pode sempre pesquisar on-line em busca do site e localizar as informações de contato para os clientes.
- T-Mobile: http://support.t-mobile.com/docs/DOC-1211
- Sprint: http://support.sprint.com/support/article/report_that_your_device_is_lost_or_stolen/case-ba416758-20090629-143222
- Verizon: http://www.verizonwireless.com/wcms/consumer/videogallery/account-videos/how-to-suspend-or-reconnect-service.html
- AT&T: http://www.att.com/esupport/article.jsp?sid=KB63935&cv=820#fbid=Xi4oM8epuqC
- Vodafone
- Australia: http://support.vodafone.com.au/articles/FAQ/Lost-or-stolen-devices
- UK: http://help.vodafone.co.uk/system/selfservice.controller?CONFIGURATION=1000&PARTITION_ID=1&CMD=BROWSE_TOPIC&USERTYPE=1&LANGUAGE=en&COUNTRY=us&TOPIC_ID=1207&PARENT_TOPIC_ID=1205&SOURCE_FORM=TOPIC_TREE&DISPLAY=SUBTOPICARTICLES
- Germany: http://www.vodafone.de/hilfe-themen/handy-verloren-und-orten.html
- Spain: http://ayudacliente.vodafone.es/system/selfservice.controller?CONFIGURATION=1000&PARTITION_ID=1&CMD=BROWSE_TOPIC&USERTYPE=1&LANGUAGE=es&COUNTRY=es&TOPIC_ID=51604&PARENT_TOPIC_ID=-1&SOURCE_FORM=TOPIC_TREE&DISPLAY=SUBTOPICS
- Turkey: https://yardim.vodafone.com.tr/system/selfservice.controller?CONFIGURATION=1085&PARTITION_ID=1&CMD=VIEW_ARTICLE&LANGUAGE=en&COUNTRY=tr&USERTYPE=1&ARTICLE_ID=111602
- New Zealand: http://www.vodafone.co.nz/help/mobile-phones/lost-or-stolen/
- DoCoMo: https://www.nttdocomo.co.jp/support/trouble/lost/
- O2:
- Movistar:
- Orange
- Deutsche Telekom: http://www.telekom.com/medien/bild-ton-und-infografiken/audio/5628
- Boost: http://www.boostmobile.com/support/faq/#!/lost-or-stolen-phones
- KDDI / AU: http://www.au.kddi.com/support/mobile/trouble/loss
- MetroPCS: http://www.metropcs.com/metro/support/faqTemplatePage.jsp?whichFAQ=Phones
- Three
- Hong Kong: http://www.three.com.hk/website/appmanager/three/home?_nfpb=true&pageid=b61001&_pageLabel=P600193131219996753703&lang=chi
- UK: http://www.three.co.uk/Discover/Phones/What_to_do_if_your_phone_is_stolen
- Italy: http://www.tre.it/assistenza/servizio-clienti/procedure-documenti/furto-e-smarrimento
- KPN: http://www.kpn.com/prive/mobiel/toestel-en-abonnement/service/schade-verlies-of-diefstal/toestel-verloren/gestolen.htm
- EE: http://ee.co.uk/help/safety-and-security/security/lost-or-stolen-device
- Virgin Mobile: http://www.virginmobileusa.com/lost-or-stolen-phone-replacement
- Portugal Telecom: http://pt.kioskea.net/faq/1708-roubo-de-celular-br-telemovel-pt-o-que-fazer
- Telecom Italia: http://www.telecomitalia.it/assistenza
- Telcel: https://www.mitelcel.com/mitelcel/login
- AirTel: http://www.airtel.com/
- CricKet: http://www.mycricket.com/support/faq/what-do-i-do-if-my-phone-is-lost-stolen-or-damaged
- Telstra: http://www.telstra.com.au/abouttelstra/advice/mobile/missing/
- US Cellular: http://www.uscellular.com/services/protection/protection-claim.html
- Softbank: www.softbank.jp/mobile/support/lost
- SK Telecom: http://www.tworld.co.kr/twd/search/TotalSearch.jsp?query=%BA%D0%BD%C7%20%BD%C5%B0%ED
- Rogers Wireless: http://redboard.rogers.com/2013/what-should-i-do-if-ive-lost-my-phone-or-if-its-stolen/
Se qualquer destes links estiver incorreto, avise-nos em ajuda@lookout.com.