Si te roban el teléfono, te interesa contactar con el operador para suspender el servicio y que no te vengan cargos no deseados. Ten en cuenta que una vez que suspendas el servicio no podrás localizarlo, hacer sonar la alerta, bloquearlo o borrarlo salvo si el ladrón lo conecta a una WiFi.
Hemos reunido una lista de proveedores de telefonía móvil comunes con enlaces a sus sitios web y guías de qué hacer si pierdes el teléfono o te lo roban. Si tu operador no aparece en esta lista, puedes buscar en Internet su sitio web y encontrar su información de contacto para clientes.
- T-Mobile: http://support.t-mobile.com/docs/DOC-1211
- Sprint: http://support.sprint.com/support/article/report_that_your_device_is_lost_or_stolen/case-ba416758-20090629-143222
- Verizon: http://www.verizonwireless.com/wcms/consumer/videogallery/account-videos/how-to-suspend-or-reconnect-service.html
- AT&T: http://www.att.com/esupport/article.jsp?sid=KB63935&cv=820#fbid=Xi4oM8epuqC
- Vodafone
- Australia: http://support.vodafone.com.au/articles/FAQ/Lost-or-stolen-devices
- UK: http://help.vodafone.co.uk/system/selfservice.controller?CONFIGURATION=1000&PARTITION_ID=1&CMD=BROWSE_TOPIC&USERTYPE=1&LANGUAGE=en&COUNTRY=us&TOPIC_ID=1207&PARENT_TOPIC_ID=1205&SOURCE_FORM=TOPIC_TREE&DISPLAY=SUBTOPICARTICLES
- Germany: http://www.vodafone.de/hilfe-themen/handy-verloren-und-orten.html
- Spain: http://ayudacliente.vodafone.es/system/selfservice.controller?CONFIGURATION=1000&PARTITION_ID=1&CMD=BROWSE_TOPIC&USERTYPE=1&LANGUAGE=es&COUNTRY=es&TOPIC_ID=51604&PARENT_TOPIC_ID=-1&SOURCE_FORM=TOPIC_TREE&DISPLAY=SUBTOPICS
- Turkey: https://yardim.vodafone.com.tr/system/selfservice.controller?CONFIGURATION=1085&PARTITION_ID=1&CMD=VIEW_ARTICLE&LANGUAGE=en&COUNTRY=tr&USERTYPE=1&ARTICLE_ID=111602
- New Zealand: http://www.vodafone.co.nz/help/mobile-phones/lost-or-stolen/
- DoCoMo: https://www.nttdocomo.co.jp/support/trouble/lost/
- O2:
- Movistar:
- Orange
- Deutsche Telekom: http://www.telekom.com/medien/bild-ton-und-infografiken/audio/5628
- Boost: http://www.boostmobile.com/support/faq/#!/lost-or-stolen-phones
- KDDI / AU: http://www.au.kddi.com/support/mobile/trouble/loss
- MetroPCS: http://www.metropcs.com/metro/support/faqTemplatePage.jsp?whichFAQ=Phones
- Three
- Hong Kong: http://www.three.com.hk/website/appmanager/three/home?_nfpb=true&pageid=b61001&_pageLabel=P600193131219996753703&lang=chi
- UK: http://www.three.co.uk/Discover/Phones/What_to_do_if_your_phone_is_stolen
- Italy: http://www.tre.it/assistenza/servizio-clienti/procedure-documenti/furto-e-smarrimento
- KPN: http://www.kpn.com/prive/mobiel/toestel-en-abonnement/service/schade-verlies-of-diefstal/toestel-verloren/gestolen.htm
- EE: http://ee.co.uk/help/safety-and-security/security/lost-or-stolen-device
- Virgin Mobile: http://www.virginmobileusa.com/lost-or-stolen-phone-replacement
- Portugal Telecom: http://pt.kioskea.net/faq/1708-roubo-de-celular-br-telemovel-pt-o-que-fazer
- Telecom Italia: http://www.telecomitalia.it/assistenza
- Telcel: https://www.mitelcel.com/mitelcel/login
- AirTel: http://www.airtel.com/
- CricKet: http://www.mycricket.com/support/faq/what-do-i-do-if-my-phone-is-lost-stolen-or-damaged
- Telstra: http://www.telstra.com.au/abouttelstra/advice/mobile/missing/
- US Cellular: http://www.uscellular.com/services/protection/protection-claim.html
- Softbank: www.softbank.jp/mobile/support/lost
- SK Telecom: http://www.tworld.co.kr/twd/search/TotalSearch.jsp?query=%BA%D0%BD%C7%20%BD%C5%B0%ED
- Rogers Wireless: http://redboard.rogers.com/2013/what-should-i-do-if-ive-lost-my-phone-or-if-its-stolen/
Si alguno de estos enlaces es incorrecto, te rogamos que nos lo comuniques a ayuda@lookout.com.