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  1. Lookout Support
  2. Frequently Asked Questions
  3. Identity Protection

Identity Protection

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  • How can a credit freeze help protect me from identity theft?
  • How do I upgrade to Premium Plus on iOS?
  • How will I know Identity Protection is available for my device?
  • What is breach report?
  • How do I delete my personal information I've provided for Identity Protection?
  • What personal information is generally taken when a breach occurs?
  • What is a breach?
  • I’m not sure what was in my wallet. Can you notify my banks and cancel all of my cards?
  • How do breaches happen?
  • Where does Lookout store my personal information?
  • If personal information is taken in a breach, will it be used for identity theft?
  • What do I do if I see a name on the SSN Watch report or alert that isn’t my current name?
  • What does Lookout do to keep my information safe?
  • I lost my wallet recently and want to take advantage of the Lost Wallet service. Do you need my account numbers to cancel my cards?
  • Do I have to pay extra for the Lost Wallet service?
  • Who is providing the insurance coverage that is included in Lookout’s Identity Protection product?
  • What expenses are covered?
  • Is there a deductible on the $1M Identity Theft Insurance policy?
  • How do I file a claim for my $1,000,000 in ID Theft Insurance?
  • What time range does my initial SSN Trace report cover?
  • What do I do if an old address is incorrect and included in the SSN Watch report?
  • What do I do if there is a name or address in the SSN Watch report that I don’t recognize?
  • What is SSN Watch and how far back in time does this feature go?
  • Can I still become a victim of identity theft even though I am enrolled in Identity Protection from Lookout?
  • What if the alert I receive references only some of the personal information that is being monitored through Identity Protection?
  • What does it mean when I receive an alert?
  • What time range does Identity Monitoring cover?
  • Where does the Identity Monitoring data come from?
  • What information do I enter in the Medical Insurance Numbers field?
  • What is Identity Monitoring and which of my information does Lookout monitor for Identity Protection?
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