If your Kindle is not screaming when you initiate a Scream from www.lookout.com, it is probably because the screen is not on.
The Kindle disables your data connection when the screen is off in order to save battery and Lookout requires a data connection in order to initiate a Scream. Amazon does not allow this setting to be changed.
Note: If you are testing Scream with the device in hand and it still does not work, it may be due to the Kindle not having been in use for several days and Lookout has lost its connection to it. To reconnect, please follow these steps.
- Open the Lookout app on the Kindle.
- Select "Menu." (This is the icon with three horizontal lines between the "Return" arrow and the "Magnifying Glass" icon.)
- Select "Account." This should reconnect the Kindle to Lookout.