We want to send your Theft Alert email as soon as possible to let you know what has happened to your device right away. Sometimes this means that we don't capture a photo or the location of your device in time before the email is sent. You can always log into Lookout.com to locate your device, even if you don't receive a location in the Theft Alert email, but the camera will not be triggered until another Theft Alerts event occurs.
Why didn't I get a photo or location in my Theft Alert email?
