If you locked your phone with Lookout's remote lock feature, you will need your device in your possession in order to unlock it.
The device will have a lock screen requesting a pin code. You can find the unlock code in your Lookout account online:
- Log into your account at lookout.com
- On the page, select the locked device from the drop down list above the map
- The unlock code will be found next to directly above the Scream, Lock and Wipe options
- Enter this pin code onto the locked device in order to unlock it.
Note: On Android, if you already had a lock screen enabled, locking the device remotely with Lookout will lock your phone, but it will not change your lock screen password. Whatever was set as the password before locking it remotely is still the password needed to unlock the device.
For more information on Lookout's lock feature, please visit the article found here.