First, attempt to locate your device using Lookout.
From a computer:
Log into your account at www.lookout.com
- If you aren't on the Locate Device page, choose thebutton at the top
- Your device will be located automatically(you can manually locate it with the button on the bottom of the page
From a mobile device:
- Log into www.lookout.com
- You will taken directly to the Locate Device page and your device will be automatically located(You can manually locate it with the button at the bottom of the page
For more information on how missing device commands work, read on:
In order for Lookout to successfully locate the device, your phone needs to be powered on and have a data connection (through your carrier or WiFi). If you receive an "Error Connecting" message, one of these requirements may not be in place. After you request a Locate, we will try to contact your device and a Locate command will be queued to run.
Locate and Scream
If you request a Locate, you will receive an email when your device is located.
Lookout does not continually track your phone. A Locate is only performed upon request from your Lookout account and will be listed on your Locate Device page after the Locate has been manually run and successfully executed.
It is possible to upgrade to Lookout Premium after your device is lost, but this assumes you allowed Lookout to be a Device Administrator in order to add Lock and Wipe functionality. If you do initiate a Lock on your phone, the data within will be secure and none of the phone functions can be accessed without the Unlock code.
If you discontinue your mobile service, it could hinder Lookout's ability to connect with your device. However, if your phone is connected to a WiFi signal, even if it has no cell signal, it is possible that the Locate can still go through if and when your phone runs an automatic Backup or Antivirus Scan.
If you add another phone with the same phone number to your account, the previous phone may cease to connect to Lookout. This means that even if you have queued commands for Locate, Lock, Scream, etc., they will not process.
If a new SIM card is placed in the device, your account will automatically be updated with the new phone number. We consider the phone number to be just another setting. The device can be located regardless of if the original SIM card is in it.
The presence of a Task Killer (e.g. Advanced Task Killer), Memory Optimizer (e.g. Memory Booster), and/or Battery Saver (e.g. Juice Defender) could prevent Lookout from functioning properly. You must remove them or set them to allow Lookout to function. Please contact the support department of your particular app if you have trouble doing this.